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Comments 3
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Deepthi ChintaThanks, Anil for the narrating the incident so well. I was almost prepared to join my baby girl in there because of the reputation it carries. Anyway, I take back my idea now.
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divya sistaI had a very bad experience at OI Playschool Alwal. I had admitted my son into PP1 this year. The centre head Ms. Malathi behaves like she is the warden of a girls hostel, and not the centre head of a play school. Initially I thought it was discipline, but right on the second day she complained that we had to avail transportation (which was incidently run by her brother) because we picked up the child ten minutes late on the first day. I tried to explain that she should give time for us to mutually get adjusted to each other. But she started screaming and was very rude. She threatened that she’d give us time till Saturday, and if we did not “mend our ways” we should take our money back. She even went ahead and spoke very badly about my mother (who comes and picks my child up). I fail to understand how she can talk all this and judge people within 2 days of the school. Being patient is NOT one of the strengths, which is very much needed for her job. Ms Malathi should understand that this is a playschool, and should aim at creating a fun and happy atmosphere; not a sad and morose place where teachers are not even allowed to talk to parents. She probably wants absolute control. I gave her a piece of my mind, and gently told her that she should probably be polite to parents. She flew off the handle and said that it was her school, and she knew how to handle it, and she “cannot run the school as per my timings”. That afternoon when my mother went to pick my son up, she was waiting and pacing at the gate all set to pick a quarrel. I fail to understand that with this attitude how can one run a playschool? After this experience I was totally taken aback and was worried that she might let it affect my child. So I went and asked her to process for the refund. She said we could come and collect our money on Saturday. On Saturday we had a family emergency and had to leave out of station. I had arranged for someone else to collect the money on our behalf. We weren’t told that there would be a representative from the corporate office who would take a exit interview for us. Ms.Malathi had called us and said we were late again and there was someone waiting for us. She even sent a mocking message that she was rescheduling the appointment to the next Saturday, and hoped we would atleast be on time that day. Absolutely insulting considering the circumstances in which we had to leave the city. I had to apply two days leave again, search for another playschool and admit my son into it. She has refunded the money, I agree, but can she compensate the trauma and waste of time and energy she has put us through? I sincerely appeal to her to carry a positive attitude which is very important for the line of work she is in. She CANNOT run a playschool like a business. Upon the behest of the corporate representative I did not give all this in writing. But I don’t want other parents to face similar situations. Not surprisingly Ms. Malathi was on her best behavior that day. I appeal to the corporate authorities to please advise Ms.Malathi to be cordial and approachable. She should be made to understand the difference between being assertive and being rude. Your brand value is seriously threatened otherwise. If I may take the liberty, I would even go a step ahead and say (because it is mentioned on your website that the fees in OI differs from place to place ) the peer schools there charge much lesser; ambience and infrastructure are on par, and most importantly staff quality is very good. People Combine is a brand of immense repute. We chose OI because of the trust we had in your brand. We were so disappointed and let down by with this experience. And Ms. Malathi should market your SPARK methodology (she instead haughtily says we should refer to their Facebook page, if we want to see any activity details). I understand that this might be a stray incident, but I assure you that if this attitude continues, it won’t be the last. Regards, Divya
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Rithika RGood School!
Information
| | oiplayschool.com |
| | +91 1800 200 8171 |
| | House No. 1-16-64/3, Sai Nagar Colony, Near Laxmi Kala Mandir Theater, Alwal, Secunderabad, Telangana 500015, India |
| | 4 |
| | To learn more |
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