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Comments 6
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Aparna KpWe had a very good time.. Food was very tasty and the staff were very informative and friendly. Highly recommended
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alok sonawaneWe were 3 families (Total 12 (5 kids)) on kerala trip. After going through the reviews on trip advisor we settled on Pournami houseboat for our Alleppey house boat stay for 21/05/2017. Booking process was smooth with Ms. Parvathy Prakash (Pournami Booking coordinator) and the amount was fixed with all levies and taxes. We made advance payment of @25% and agreed to pay the remaining amount at houseboat. Till advance payment we were under the impression that Pournami accepts 3 modes of payment a) All cards b) Paypal invoice c) NEFT/Cash deposit which was mentioned in their booking terms. However after the advance payment during the confirmation mail all the modes of payment were removed and only Cash payment was mentioned which we did not notice. We reached Alleppey @13:30 as against 11:30 checkin time and we hurried to the houseboat and requested them to start our trip since we had already lost time. They told me they will not start the houseboat until we make full payment. I immediately transferred the total amount online through my mobile and showed them the confirmation to their coordinator (Mr. Hari) present there. Still they were not ready to start our trip. After due deliberations with office staff who was very rude on phone and was shameless asking us to pay rs. 1600/- in addition to the amount already paid as tax since I had made payment online. I understood that I had to make payment in cash and not online transfer. I did not agree to this. The staff onboard was reluctant to start our trip until they get confirmation from office staff. They delayed our trip by 1 more hour and then started after they received confirmation from their senior personnel. They did not even bother that we are all families with small kids. This type of behavior is not expected from Pourmani who claim they are premium service providers and charge also heavily for the same. Our trip started at @14:45 and they parked the boat @17:00. Imagine what pain we have gone through with such time wastage inspite of paying premium amount. I don’t have complaint @ boat or staff available on board. We really enjoyed a lot onboard. The review submitted by me in hard copy on house boat is strictly regarding onboard house boat service and not about the booking process. My only point is our government is pushing on digitization in India (Digital India initiative) and the fake companies like these still want to transact in cash and thereby evade taxes.
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surya prakashSuperb experience with pournami house boats.
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Shilpa SLoved the experience with pournami houseboats. The boat was well maintained & clean. The staffs where caring & the food they served us was delicious. simply excellent :)
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Elavarasu PandiyanSpent a day in this boathouse. It was very neat and clean. The food was very good :) Especially the fish dishes :)
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Manju ManuMy first houseboat experience..it was breathtaking..when i just walked into that huge boat i never imagined that i could see and feel a beautiful home inside it.. It was well Maintained , clean and tidy We got to travel with the best staff ,they were funny and well behaved And OMG Food it was awesome ....crab,king prawns,Vegetarian recipes,tender coconut water..you name it...they have it !! i would love to travel again with pournami houseboats and i thank them for giving me such a wonderful experience Wishing them all the best in their upcoming projects...
Information
| | Monday 8AM–7PMTuesday 8AM–7PMWednesday 8AM–7PMThursday 8AM–7PMFriday 8AM–7PMSaturday 8AM–7PMSunday 8AM–7PM |
| | pournamihouseboats.com |
| | +91 97470 33032 |
| | Pournami Tours, Finishing Point Road, Opp KSRTC Bus Stand, Alappuzha, Kerala 688008, India |
| | 4.5 |
| | To learn more |
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