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Shyam KrishnamurthyHi All, My name is Shyam Krishnamurthy. I had bought a set of 2 SVS Book Shelf speakers and an SVS Sub (PB-1000) from Audire Technologies in 2013. I bought the speakers and Subs primarily due to the SVS reputation. I was in touch with Mr Sandeep Nair (Audire Technologies) for the purchase. I have been using them for 5 years without any issues and the sound has been just amazing. A minor issue came up last week when i heard a faint buzzing sound from one speaker. I switched the amp outputs and wires, but the buzz was coming from just one speaker. It was a very faint buzz but the sound was clear. But since i have been used to crystal clear sound from SVS, i didnt like it. Now, i stay in madurai which has no HiFi speaker center and i travel a lot on weekdays. And i discovered the buzz on a saturday night. Since i was travelling on sunday , i decided to call Sandeep , he had initially offered me a 1 year warranty on the speakers. Though the warranty had expired i thought he would still help me. It was definitely my mistake to call him at 8.30 AM in the morning. He responded very curtly asking do you know what time it is and that it is sunday? He asked me to send him an email. I apologized and kept the phone down. I completely understand my fault in calling him on a sunday , but his response and tone was extremely rude ! Anyway i forgot about it and thought, knowing their reputation, he would help me. I emailed him on monday and he responded within an hour asking me to check the connections and that it would not be a speaker issue. I replied saying i checked it and that it was a speaker issue. He didnt respond to it. I waited for a day and emailed him again asking him if he could help check the issue if i get it to him. He never responded to that also. About 2 years back i had bought a Marantz AV from Lokesh, The Home Theater Store. I called him for help. He was very nice and offered to check it for me. He asked me to courier the speaker. He also asked me to email SVS and check . The reply from SVS confirmed my belief that we dont need a dealer for SVS in India. They replied in 2 hours with details to help me debug the issue myself. They sent me a page long set of instructions. As i said earlier i bought SVS not for the dealer but for the brand. I will still buy an SVS because after listening to them i am hooked . I exchanged atleast 10 emails with the SVS customer service agent asking him every question to which he replied patiently. I wanted to share the experience with Audire. When you buy a speaker or HiFi stuff, trust the brand. They respond much faster and really help you when needed even when there is no warranty. Shyam
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Fayez FazalHi end audio
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